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So you’ve received your piece of Dear Rae heaven. First prize for us would be that you’re swooning over how perfect it is. However, sometimes (and only sometimes) life is not perfect and you may find yourself slightly unhappy with your purchase.
If this is the (highly unlikely) case, you may contact us within 2 weeks of receiving it and we will swap the item for store credit. The purchase price is the amount you paid for the product and does not include any delivery costs.
Unfortunately Dear Rae will not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains are R150 for sterling silver and R1200+ for gold, depending on length.
We work with the British Letter ring sizing system meaning that your ring size will be a letter. We have grouped the letters together into sizes that are easier to understand: X-Small, Small, Medium, Large and X-Large. It is important to note that your ring size does not necessarily correlate with your clothing size. You can be an X-Small clothing size and have X-Large finger.
The best and most accurate way to get your finger measured is to visit your local jeweller, but we totally understand that it’s not always convenient or possible which is why we have shared a helpful sizing guide that can be printed out and used at home.
Please note that if you choose to measure your finger at home and the measurement ends up being incorrect, we cannot be held liable. Therefore, we advise you to get properly measured at your local jewellery store.
INTERNATIONAL CONVERSION CHART
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
