DEAR RAE FESTIVE SEASON INFO

DEAR RAE FESTIVE SEASON INFO

Orders

Please note that our in-store and online orders are officially closed.

We will be back in the office on the 3rd of January 2020, at which time we’ll start processing all orders placed after the 9th of December 2019. Please allow 10-12 working days for your order to be processed and completed. 

 

Vouchers

You can still purchase vouchers via our online store. To receive it instantly, please pay via credit card, as EFT and snapscan require manual updates.

 

Stock

We have over 600 products for purchase at Dear Rae. While our website showcases all these pieces, we keep a limited amount of stock and sizes at our studio in Bree Street. Please feel free to pop into our store to see what’s in stock – our last day of business is the 24th of December 2019.

 

Christmas gift returns 

If you would like to return your gift and you’re based in Cape Town, please feel free to pop into our Bree Street store and we will assist you with resizing, remaking or exchanging. Unfortunately we do not allow cash refunds, but we do offer store credit or gift vouchers. 

If you do not live in Cape Town, kindly contact info@dearrae.co.za so we can arrange collection via our courier, which will cost R160. We will invoice you directly. 

 

Sizing

If you are looking to exchange a ring for a different size and cannot come to our store, please visit any local jewellery store and ask them to check your exact British Size. This will be alphabetical and will help us assist you. 

 

Shipping

All Dear Rae orders have been sent with tracking details and updated on our system. You will receive a notification via email. Should you have any queries, please contact www.courierit.co.za. Do keep in mind that it’s the busiest season of the year and couriers take 2-3 working days to deliver. They will often phone clients before drop-off to confirm delivery.

 

Custom designs

Orders for custom designs officially close on the 19th of December 2019, reopening on the 8th of January 2020. Please allow 5 working days for our designer to respond to queries, quotations and appointment requests. We do have a selection of diamond rings in-store, should you wish to visit and view. All custom design rings take 4-6 weeks to complete. You can mail custom designs via customdesigns@dearrae.co.za

 

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