FAQs

Terms and Conditions

OVERVIEW:

Throughout the site/quotes/invoices, the terms “we”, “us” and “our” refer to  Dear Rae Jewellery. offers this website/studio, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website/shop/studio. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We recommend you take advantage and have all settings inspected every six months.

Warranties shall be null and void should any other jeweller repair or modify an item purchased.

Copyright of Designs:

Dear Rae Jewellery holds the right to all our designs, as it is the intellectual property of Dear Rae Jewellery. Even if it is a custom design, we have the rights to reuse and adapt the design for another client or design range. We also have the right to share images of the design on our website and any social media platform.

General Conditions:

Images may not be displayed as actual size. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only. Dear Rae jewellery withholds the right to undertake business under its own Terms and Conditions. It is the customer’s responsibility to raise queries relating to any Terms and Conditions at the earliest opportunity, Any items to be returned by the agreement must remain unworn (where possible) be in clean resalable condition. Dear Rae Jewellery can not guarantee to accept or return any items that are outside our returns conditions or are deemed unacceptable and reserve the right to destroy these without compensation. Dear Rae Jewellery recommends reading over all terms and conditions before submission of an order. Acceptance of these Terms and Conditions is therefore assumed unless otherwise informed in advance. If any clause in our Terms and Conditions should be considered unlawful, void or for any reason unenforceable then that clause shall be excluded, and not affect the validity and enforceability of the remaining terms and conditions.

Sizing:

When having a commission made it is important to give us the correct ring size, you can have your finger measured at any jewellery store. We understand that it is difficult to know the exact size of your partner, friend or family member when purchasing an engagement ring or a surprise
gift. We will try help you estimate their size as accurately as possible. We will happily resize most luxury rings by 1/2 – 1 sizes bigger or smaller.
Resizing a ring by more than 1 ring size can cause the ring to become weak and can potentially damage the ring. Some designs and gemstones are not able to handle heat or hammering when resizing. We, therefore, may charge you a resizing fee, depending on how much labour is needed to resize your specific piece. The resizing fee will be discussed with the client before we go ahead with the resizing.

Modifications To The Service And Prices:

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Inspection by The Customer:

The Customer shall inspect all products upon delivery. Failure to inspect products within 7 days after delivery shall constitute a waiver of The Customer’s rights of inspection and shall be equivalent to acceptance of the product.

Gemstones/Diamonds:

All the gem stones used in Dear Rae Jewellery designs are natural and therefore have individual colouring and inclusions. When we consult with our clients for a commission, we will allow them to view the gem stones and give them relevant information about the stones for them to make and informed decision. Once a client pays a deposit on the quote for the piece, they are agreeing to the use of the stones that were quoted, based on our terms and conditions. We will not
be held responsible for the cost of changing the stone, diamonds,gemstones,in the design, after the quote has been accepted and deposit paid. If through no fault of ours any dispute arises between Dear Rae Jewellery and said client.

Repair:

We will repair your commission piece within six months of your purchase if your piece needs to be repaired due to a manufacturing fault. We are not held responsible for the loss of any stone, we will not be held responsible for the replacement of any stone. We strongly recommend that you insure your commission piece. We suggest that you have any claws or fine settings checked once a year. We will charge for any repairs after the six month period.

Exchanging:

All commission pieces can not be exchanged or refunded.

Insurance:

We strongly advise that you insure your purchase prior to collection on an all risk cover which includes loss, theft, damage – including the risk of a stone falling out etc. as all risk of ownership passes upon the collection of an item in the store by you or your appointed agent. Dear Rae Jewellery is not liable for any damage incurred after the delivery and recommends customer insure all products.

Products Or Services:
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or.service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or.service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Our Rights:

We reserve the right to:
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

BUDGET

What should my budget be?

Deciding on a budget helps us to source the best quality gemstones according to your specifications. We realise that every person’s perfect engagement ring is going to be different and that not every ring calls for an enormous budget. The most important thing to keep in mind is your partner and what they like – they are the one who’s going to wear it, after all. Does your special someone love sparkly white diamonds or would they opt for a more understated colour, or maybe a black diamond? Either way, we are here to guide you and to help you find the perfect fit.

How much will a ring cost?

The cost of the ring usually depends on the quality and type of gemstone used. Diamonds, sapphires or emeralds are the most expensive and if chosen, will make up the majority of the ring price. Other gemstones are remarkably cheaper.

 

A comfortable budget for a diamond, sapphire or emerald ring starts at approximately R20 000. It is possible to create a ring for less, but then either the size or the quality of the gemstone will be compromised.

 

Other gemstone rings start at R4000, but please have a look at our “Gold” section to get an idea of pricing. Please keep in mind that every gemstone is different. Everything from colour to where it was sourced can influence the price.

What is the price of the ring I saw on Facebook or Instagram?

It’s important to understand that every commissioned engagement ring is completely unique. This means that stones have been sourced according to taste and budget and so prices will differ from ring to ring.

 

The cost of the ring usually depends on the quality and type of gemstone used. Diamonds, sapphires or emeralds are the most expensive and if chosen, will make up the majority of the ring price. Other gemstones are remarkably cheaper. The best bet is to give us an indication of your budget and we will then begin sourcing accordingly.

METAL

What is the difference between rose, yellow and white gold?

The different colours of gold are obtained by the different alloys added to pure gold (24ct.) Yellow gold’s alloys are silver and copper, rose gold’s alloy is copper and white gold is either palladium or platinum.

What type of gold do we work with?

We work mostly with 9ct and 18ct, but are able to work with 14ct as well.

Do you work in titanium?

No, we only work in gold.

Do we work in platinum?

No, we only work in gold.

Can I blacken my ring?

We can blacken silver or white gold men’s bands through rhodium plating, but this will wear off over time and will have to be redone regularly. We do not recommend this.

GEMSTONES

Can you source any stone for me?

Absolutely – your wish is our command. We would be more than happy to assist you in sourcing a variety of gemstones. In the meantime, please see our “how to choose a diamond” and “other gemstones” sections for more information.

Do you work with pearls?

No – we choose not to work with pearls, as they are extremely soft and brittle.

What are the different size diamonds and what do they look like?

Tanzanite is a soft stone and so we recommend only using these stones in earrings or pendants.

INHERITED JEWELLERY

Can I bring in my old ring and have it remade?

We love recycling! So yes, please bring it in. We are happy to reset your diamonds but existing gold cannot be reused. We will however determine what metal it is, then weigh and credit the value it amounts to from your quote. This will be done in accordance to the daily gold price. The metal from your original piece will be sent to a refinery where it’ll be refined back to its purest form, in the case of gold, 24ct. 15% will be deducted to accommodate refining costs and shrinkage.

Why can my old gold not be used?

We understand that inherited gold is sentimental, but because we can’t always be certain of the alloys used or the purity of the metal, complications often arise and this is something we wish to avoid.

DURATION

How long will it take to make my ring?

Planning the perfect engagement ring for the one you love is an exciting process which ultimately forms part of your story as a couple. Our aim is to make this time enjoyable, comfortable and stress-free. From sourcing gemstones or diamonds to the design and manufacture process, from start to finish will take no longer than 2 to 4 weeks.

CARE

How do I take care of my jewellery?

At Dear Rae, we believe in creating sustainable jewellery that can be worn and treasured for years to come. But it’s important to note that these are precious pieces and should be treated that way.

We recommend doing the following:

– Take care when doing things like swimming and hiking or washing the dishes, especially if you have a claw setting which can weaken when continually knocked.
– Get your setting checked once a year.
– Clean by using a soft-bristled brush and warm, soapy water.
– Keep in mind that certain gemstone’s qualities may be affected by heat.

Most importantly, wear your jewels. The more you wear them, the more beautiful they become.

HOW CAN I BOOK AN APPOINTMENT?

Consultation is by appointment only.

The world is your oyster when it comes to stone options and ring styles, which is precisely why we like to be prepare appropriately for your consultation. By booking an appointment in advance, you give us the opportunity to narrow down the options and source the stones we think you’ll love most. So please be sure to make an appointment with us before you pop into our store.

Please fill in a consultation form, here.

INTERNATIONAL CLIENTS

I don’t live in South Africa. Can I still have a custom piece made by Dear Rae?

Yes, of course! We’re all about spreading the Dear Rae love and will correspond via e-mail, FaceTime and Skype. Once we have an idea of the kind of gemstones you’re interested in, we will source a variety of suitable options and send you descriptions, images and videos to feast your eyes on. With regards to payment, we usually send a money request via PayPal and 5% is added for PayPal fees. DHL handles all our shipping, which normally takes up to a week and costs approximately R700.

Please note that you will be liable for any custom tax charges and any additional insurance charges.